Moscow and Paris, September 2 2020
Atos, a international leader in electronic transformation, has efficiently launched a international aid job for its new shopper PERI, a single of the world’s greatest makers and suppliers of formwork and scaffolding methods, to offer aid for a lot more than seven,000 PERI personnel across 56 nations around the world.
Because the start off of this deal, which began in November 2019, the enterprise has efficiently carried out 3 introductory phases, which now offer a centralized purchaser aid desk to aid a lot more than seven,000 PERI personnel around the world. Atos not only improved the high-quality of service and greater user fulfillment, but also lessened service costs.
“In various areas of PERI’s existence, the IT aid service was fragmented – someplace the get the job done was carried out with neighborhood contractors, someplace the complications were solved by the company’s possess assets. Synergy with Atos allowed us to unify the service shipping program, build a common strategy for monitoring benefits and figure out key functionality indicators, which simplified both the system of contacting aid and its manage by the management,” mentioned Pavel Puzanov, IT Supervisor of Japanese and Northern Europe, PERI GmbH.
In the existing phase, Atos completely delivers very first line aid, which features every single day aid issues this kind of as incident management, facts requests, obtain management in addition to aid of small business applications. Atos is now beginning the following period which will offer next line aid for PERI consumers. New directions of electronic transformation of the shopper are getting developed and mentioned.
“Having entered the operational period of the job at the time of the international pandemic disaster, when personnel are switching to a distant mode of get the job done, and user requests are obtaining a various character thanks to variations in the enterprise, we nonetheless managed to well timed reply to the prevailing circumstances and be versatile in delivering companies during the COVID-19 interval, even though observing all the conditions of the SLA,” mentioned Sergey Klyuev, Head of Infrastructure and IT Products and services of Atos in Russia.
The PERI intercontinental consumers aid job has become a single of the greatest Atos assignments in Russia in conditions of its geography. Offering service in Russian, English and German, Atos managed to meet up with the substantial calls for of the shopper for the stage of language abilities of the crew.
“Thanks to cooperation with PERI, our professionals were in a position to once once again reveal the know-how of Atos in Russia on the intercontinental industry, delivering high-quality service to a lot more than seven,000 consumers all over the entire world. We are open up to more assignments with PERI and are all set to offer versatile aid to the shopper in the changing industry circumstances,” mentioned Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a international leader in electronic transformation with one hundred ten,000 personnel in seventy three nations around the world and yearly revenue of € 12 billion. European range a single in Cloud, Cybersecurity and Superior-Effectiveness Computing, the Team delivers close-to-close Orchestrated Hybrid Cloud, Big Information, Business enterprise Apps and Digital Office solutions. In the British isles & Ireland Atos provides small business engineering solutions for some of the country’s greatest community and private sector organisations The Team is the Around the globe Data Engineering Companion for the Olympic & Paralympic Game titles and operates beneath the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), stated on the CAC40 Paris inventory index.
The goal of Atos is to help style and design the foreseeable future of the facts space. Its know-how and companies aid the development of knowledge, instruction and exploration in a multicultural solution and contribute to the development of scientific and technological excellence. Throughout the entire world, the Team enables its buyers and personnel, and users of societies at big to stay, get the job done and build sustainably, in a safe and sound and safe facts space.
World wide: Laura Fau | [email protected] | +33 6 seventy three 64 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-43-ninety three