Paris (France) July 22, 2021
Atos nowadays announces that it will give a Up coming-Generation World Personnel Practical experience to EY, one of the largest worldwide skilled expert services corporations. The 7+ yr agreement will see Atos personalize and improve the IT encounter for extra than 300,000 EY men and women by way of its Proactive Practical experience Center, a staff of devoted experts, supported by sophisticated tooling and procedures, driving in direction of the maximum amounts of proactive, pre-emptive and automatic personnel encounter observed in the sector to day. This new agreement reinforces Atos’ position as a foremost enabler in the new frontier of get the job done and personnel encounter.
The evolution to a ‘Next-Generation’ personnel encounter is a advancement area in the market, pushed by new frictionless get the job done designs and the new technology of digitally-savvy staff that expect the exact same stage of digital versatility at get the job done where ever they are.
Proactive Practical experience Center
Atos’ Proactive Practical experience Center is intended to intelligently help all personnel demands by giving an integrated omni-channel encounter with personalised and contextualised help. Workforce will be able to effortlessly access self-enable and digital guidance by way of automatic and self-finding out AI chatbots. Critically, help will be tailored to employees’ person demands and tastes, applying sentiment examination to assure the best attainable encounter is acquired. As a end result of this staff will encounter much less disruption to their Digital expert services, with most of the requests becoming fulfilled instantly and quickly.
A devoted staff of knowledge scientists, sentiment and journey analysts, as well as experts in numerous parts this sort of as AI, know-how, organizational transform management, digital adoption, and personnel engagement, will get the job done collectively in real-time to respond to sentiment opinions and enhance the personnel encounter. Atos’ knowledge analysts will keep track of and have an understanding of tendencies in excess of time to continually improve the overall assistance encounter, and to determine, deal with and in the long run decrease connect with quantity.
“Each day, 300,000 EY men and women are supporting businesses and governments to enable clear up their toughest troubles as aspect of the EY reason to establish a superior doing the job environment. We are centered on giving EY men and women with ground breaking resources, like these from Atos to enable them in giving remarkable expert services to shoppers,” stated Steve Krouskos, EY World Running Lover – Enterprise Enablement. “We are hunting forward to deploying this agile and responsive option, applying transformational initiatives and new-technology technologies, so we can push enhanced shopper and men and women experiences.”
“We are excited about supporting EY to make the transform to a really personalized, proactive and automatic ‘care’ product, which puts EY men and women at the middle, demonstrating as soon as all over again our management position in the new frontier of get the job done and engaged personnel encounter.” stated Elie Girard, CEO at Atos.
Leveraging its regarded know-how in Digital Workplace Companies[one], and as aspect of its Engaged Personnel Practical experience[two] initiative, Atos will give a Up coming-Generation worldwide Support for EY men and women throughout extra than a hundred and fifty nations around the world. This will supply an anyplace, anytime treatment encounter from any device, to give a extra economical assistance to staff when enabling improved productivity.
Down load the press launch in PDF
Additional details about Engaged Personnel Practical experience:
To uncover out extra about Engaged Personnel Practical experience, listen to Elie Girard in Atos’ Engaged Personnel Practical experience event listed here.
To uncover out extra about Atos’ vision for the long term of get the job done, read through the ‘Digital Eyesight for Engaged Personnel Practical experience (EX)’
Atos is a worldwide leader in digital transformation with a hundred and five,000 staff and once-a-year revenue of in excess of € 11 billion. European amount one in cybersecurity, cloud and higher-efficiency computing, the Group delivers tailored stop-to-stop alternatives for all industries in seventy one nations around the world. A pioneer in decarbonization expert services and goods, Atos is fully commited to a secure and decarbonized digital for its shoppers. Atos operates below the brands Atos and Atos|Syntel. Atos is a SE (Societas Europaea), detailed on the CAC40 Paris stock index.
The reason of Atos is to enable layout the long term of the details house. Its know-how and expert services help the progress of know-how, education and learning and exploration in a multicultural strategy and contribute to the progress of scientific and technological excellence. Across the environment, the Group allows its customers and staff, and associates of societies at substantial to live, get the job done and establish sustainably, in a protected and secure details house. www.atos.net
Push speak to:
Laura Fau | [email protected] | +33 six seventy three 64 04 18 | @laurajanefau
[one] Atos is regarded as a leader in Digital Workplace Companies by foremost analysts : Everest Group, Gartner, IDC, ISG and NelsonHall.
[two] Engaged Personnel Practical experience encompasses the most up-to-date resources and technologies, consulting capabilities, and new and existing partnerships with foremost experts in the area, all underpinned by distinct decarbonization targets. It is the most extensive intersectional established of expert services on the current market nowadays and the only one which combines both traditional Digital Workplace alternatives with Personnel Practical experience expert services.